S91BOX Privacy Policy – How We Protect Your Information

Account Information

When you use S91BOX, the Platform may collect account information such as your full name, email address, phone number and date of birth where required. This information may be used in connection with creating and managing your account.

Identity Verification Information

When identity verification is required, S91BOX may request an NRIC or passport, selfie verification, proof of address or other supporting documents. These details may be used to verify your identity and support Platform security requirements.

Payment and Withdrawal Information

S91BOX may collect information relating to your payment method, transaction history and withdrawals. This information supports payment and withdrawal processing as well as fraud and abuse prevention.

Shipping Information

Where physical prize delivery is applicable, S91BOX may collect a recipient name, shipping address and contact number to arrange delivery.

Device and Browser Information

When you access S91BOX, certain technical information may be collected automatically, including device information and browser information.

IP Address and Cookies

The Platform may automatically collect your IP address and cookies while you use its services. This information can support Platform functionality, security and performance.

Login Records and Usage Activity

S91BOX may collect login records, usage activity and system logs. These records help the Platform improve security and monitor technical performance.

Account Creation and Management

Personal information may be used to create, maintain and manage your S91BOX account and provide access to applicable Platform services.

Payments and Withdrawals

Relevant account and transaction information may be processed to handle payments and withdrawals requested through the Platform.

Identity Verification

S91BOX may use submitted identification information and supporting documents to verify your identity when verification is required.

Physical Prize Delivery

Recipient and shipping information may be used to arrange the delivery of physical prizes where such delivery is applicable.

Fraud and Abuse Prevention

Account, transaction and technical information may be used to help identify and prevent fraud, misuse and abuse of Platform services.

Products, Services and Platform Performance

S91BOX may use relevant information to improve its products and services and support the security and performance of the Platform.

Platform Notifications and Customer Support

Personal information may also be used to send important Platform notifications and provide customer support when users require assistance.

Legitimate Business Purposes

S91BOX states that personal information will only be used for legitimate business purposes associated with operating and providing its Platform services.

S91BOX Does Not Sell Personal Information

S91BOX states that it does not sell your personal information. Information may only be shared when necessary for the purposes described in this Privacy Policy.

Payment Service Providers

Relevant information may be shared with payment service providers where necessary to facilitate payment-related services and transactions.

Logistics Partners

When a physical prize needs to be delivered, necessary recipient and shipping information may be shared with logistics partners involved in completing the delivery.

Identity Verification Providers

Information may be shared with identity verification providers where their services are required to complete applicable verification procedures.

Professional Advisers and Government Authorities

S91BOX may share relevant information with professional advisers when necessary or with government authorities where required by law.

Technical and Organizational Measures

S91BOX implements reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration or disclosure.

Online Security Limitations

Although security measures are implemented to protect information, no online system can guarantee absolute security. Users should therefore also take appropriate precautions when managing their account information and access credentials.

Access Your Personal Information

Subject to applicable laws, you may request access to personal information held about you by S91BOX.

Correct Inaccurate Information

You may request the correction of personal information that is inaccurate, subject to applicable legal requirements.

Request Deletion of Account Information

Subject to applicable laws, you may request the deletion of your account information. Certain information may still need to be retained where required by law or for legitimate business purposes.

Withdraw Marketing Consent

You may request to withdraw marketing consent, subject to applicable laws and any relevant Platform requirements.

Information That May Be Retained

Exercising a privacy request does not necessarily require all information to be immediately deleted. S91BOX may retain certain information when required by law or where retention is necessary for legitimate business purposes.

Changes to This Privacy Policy

S91BOX may update this Privacy Policy from time to time to reflect changes affecting how personal information is handled.

Latest Privacy Policy Version

The latest version of the Privacy Policy will be published on the Platform. Users should review this page periodically to remain informed about the current policy.

Privacy Questions and Requests

If you have questions regarding this Privacy Policy or how your personal information is handled, contact S91BOX Customer Support through the official communication channels available on the Platform.

Privacy Rights Requests

Users seeking to access or correct personal information, request account information deletion or withdraw marketing consent can contact official customer support regarding the applicable request process.

What personal information does S91BOX collect?

S91BOX may collect account information such as your name, email address, phone number and date of birth where required, as well as identity verification, payment, withdrawal and shipping information when applicable.

What identity documents can S91BOX request?

When verification is required, S91BOX may request an NRIC or passport, selfie verification, proof of address or other supporting documents.

Does S91BOX automatically collect technical information?

Yes. The Platform may automatically collect device and browser information, IP addresses, cookies, login records, usage activity and system logs.

Why does S91BOX collect personal information?

Information may be used to manage accounts, process payments and withdrawals, deliver physical prizes, verify identities, prevent fraud and abuse, improve services, send important notifications and provide customer support.

Does S91BOX sell personal information?

No. The Privacy Policy states that S91BOX does not sell your personal information.

Who may S91BOX share information with?

When necessary, information may be shared with payment service providers, logistics partners, identity verification providers, professional advisers and government authorities where required by law.

How does S91BOX protect personal information?

S91BOX uses reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration and disclosure, although no online system can guarantee absolute security.

Can I request access to or correction of my personal information?

Yes. Subject to applicable laws, you may request access to your personal information or correction of inaccurate information.

Can I request deletion of my S91BOX account information?

Subject to applicable laws, you may request deletion of account information. Certain information may still be retained when required by law or for legitimate business purposes.

Can I withdraw marketing consent?

Yes. Subject to applicable laws, users may request to withdraw their marketing consent.

Where can I find the latest S91BOX Privacy Policy?

The latest version will be published on the S91BOX Platform whenever the Privacy Policy is updated.